Tropical Tours Shuttles in Costa Rica

Terms & Conditions

Please read the follwing Terms and Conditions carefully before using tropicaltourshuttles.com operated by Sunset and Waves Tropical Tours R y V S.A. All our shuttle services are conditioned on your acceptance of and compliance with these Terms. These Terms apply to all users and others who access or use our shuttle services. By using Tropical Tours Shuttles services you agree to be attached by these Terms. If you disagree with any part of the terms then you may not access Tropical Tours Shuttles services.

1. COVID-19 Procedures and security protocol
   1. The Driver:
      1. Before and after each trip, the driver is responsible for thoroughly cleaning and disinfecting his unit, with high quality products.
      2. Mandatory wear his mask during the trip.
   2. The Customer:
      1. Mandatory to wear your own personal mask (environmental awareness). If you do not carry one, a disposable one will be provided.
      2. Shoes and hands will be sanitized before boarding.
      3. Your temperature will be checked, if it is higher than normal you will not be allowed to board the vehicle.
   3. Vehicle and Luggage:
      1. Each unit must contain hand sanitizer.
      2. Emergency masks.
      3. Disinfectants
      4. Sanitation of each suitcase will be a mandatory requirement.
   4. For tourists traveling from the USA: US Embassy in Costa Rica provides details for tourists at: cr.usembassy.gov/covid-19-information/
   5. For tourists traveling from the rest of the world: www.visitcostarica.com/en/costa-rica/statement-costa-rica-tourism-board-covid-19
2. Shared Shuttles
   1. Pick up times might vary depending on your location, for example: if a shuttle leaves at 08:00am this means that it starts the pick up at that time from the nearest departure location. 15 up to 20 minute delays might occur during this service.
   2. Switching from one bus to another it’s a common procedure during our service, the procedure is quick and safe on scheduled locations along the way.
   3. Includes one stop of 15 to 25 minutes maximum, please notice the this is the time the we use to transfer our clients to other connections (1.2 term), also you can relax, stretch your legs and use the restroom.
   4. Some routes might require third party companies, but we ensure that won’t affect the service quality and safety that Tropical Tours Shuttles offers.
   5. For airport departures, in case of a small delay we can provide a 15 minute window, however the client must contact us through email or phone 30 minutes before the departure requesting the extra time. After that time we are unable to wait.
   6. Tropical Tours Shuttles does not allowed: animals, bicycles, kayaks or weapons inside our shared shuttles.
3. Private Shuttles
   1. Normally this service is provided on a 10 to 15 passenger minibus, if there are more than 15 people we can also provide a larger vehicle.
   2. For airport departures, in case of a delay we can provide a 2-hour window (if you require more time please contact us).
   3. Bus stops are provided along the way at your request.
   4. Our minibuses can carry up to 10 persons, however after 4 persons there is an extra charge of $20 per person.
   5. Tropical Tours Shuttles will pick you up at any time with the private shuttle service, the reservation must be made 24 hours before the departure and we will meet you at the established time. Please note that pickups between 9:00pm and 6:00am will have an extra charge of $20 for services within Guanacaste and $30 for the rest of Costa Rica due to the time.
   6. Pets are allowed on private shuttles (only dogs and cats and they must travel inside a hutch or cage.)
4. Security & Payments
   1. All payments are processed securely through PayPal or Credit Card authorization once your inquiry is approved.
   2. troicaltourshuttles.com has SSL encryption (view the certificate on the green lock at the url of your current browser).
   3. Any information submited to Tropical Tours Shuttles such as: name, address, telephone number, e-mail address or Paypal accounts, credit card information, will remain confidential and only used under your authorization.
   4. By submitting any card authorization does not mean that payment has been processed, payments only would be confirm if the client received an email confirmation.
   5. By submitting your inquiry through any of our forms (daily, private or taxi) does not mean that your service or seat is reserved. Services and spaces will only be confirmed after the payment is made.
   6. For next day morning services, time limit for payment is 9:00 pm (Costarican time) the night before. (Some exceptions are made depending on the service, but we would contact the client if we can make an exception).
5. Refunds & Cancellations
   1. Any cancellation must be made 48 hours before the tour or departure day, otherwise no refund applied.
   2. Maximum waiting time at pick up is 10 minutes for hotels and 15 minutes for airports (passed that time will be considered no show and no refund applied).
   3. No show up, no refund applied (in case of emergency medical report must be shown, to consider any last minute change but no refund applied).
   4. If you board a shuttle that does not belong to our company by mistake or by decision, no refund will be applied.
   5. Every 3 year old kid or more, pays as an adult (children between 6 months and 2 years of age must travel on the parent's laps) if applying for a child seat, it must be requested during booking and it will cost as an adult rate.
   6. In case of any complaint, it must be provided with not more that 2 days after the service, in order to study the case, if the case is severe enough the reimbursement will applied.
   7. Reliable third party companies are used by Tropical Tours Shuttles in order to suit the best service around Costa Rica, however in case of any complaint, Tropical Tours Shuttles is not responsible for any issue caused by these companies, this involves the probability of not providing reimbursements (we will try to contact the company who made the service, but that does not guarantee your refund due to their policies).
   8. Credit card refunds might take up to 15 business days due to bank approval.
   9. Paypal refunds can be provided right away.
6. Liability
   1. Client must specify the number of suitcases and surfboards dimensions, you're allowed to carry 2 large suitcases, one small and one carry-on, after that there is an extra charge of $10 per bag.
   2. Tropical Tours Shuttles will not be responsible for loss or damage to carry-on items left unattended by the passenger, this includes carry-ons incorrectly stored in the luggage compartment.
   3. Transportation of additional luggage or large items must be specified by the client on our form inquiry and are not included on the price. Their transportation must be arranged with Tropical Tours in advance.
   4. Tropical Tours Shuttles is not responsible for any personal belongings left in our vehicles.
   5. Tropical Tours Shuttles can not be responsible for schedule changes or delay problems with traffic, ferry services or flights (national and international), including accidents or loss of luggage during the journey.
   6. Tropical Tours Shuttles can not be responsible for any change, delay or cancellation beyond its control such as: traffic, strikes, public demonstrations, road maintenance, weather conditions, wars, natural disasters or acts of terrorism. No reimbursement applied.
7. Government Permits
   1. Tropical Tours Shuttles company is up to date with all mandatory government regulations and insurances.
8. Copyright
   1. All content included on tropicaltourshuttles.com, such as text, graphics, logos, images, videos, are property of Sunset & Waves Tropical Tours R y V S.A. and protected by Costa Rica and international copyright laws.
9. Changes to terms
   1. Tropical Tours Shuttles reserve the right, at our sole discretion, to modify or replace these Terms at any time.