Tropical Tours Shuttles Logo

Tropical Tours Shuttles
Reviews & Customer Testimonials

Real Reviews From Travelers Across Costa Rica

For more than two decades, Tropical Tours Shuttles has helped travelers safely reach Costa Rica’s most popular destinations. Every review on this page comes from guests who have experienced our shared shuttles, private transportation services, and airport transfers throughout the country.

Make your reservation

Review us on Tripadvisor

4.3
Based on 774 Reviews
tripadvisor

Excellent!

Excellent and communication and service. Comfortable ride and experienced driver. Would use them again!

tripadvisor

Get what you pay for

We used three shuttle companies for private shuttles during our stay in Costa Rica. This was unfortunately our worst experience of the three. However, it was the cheapest provider. The driver we had from Tamarindo to Alajuelo was unfriendly. We felt like we were inconveniencing him by riding with him.

emmag2282021
May 17, 2026
tripadvisor

Very satisfied

Well organised, easy pickup and transit to Santa Teresa. Would recommend without hesitation. Friendly drivers and good arrangement for the ferry.

markcA1536QC
April 22, 2026
tripadvisor

Reliable services

I usually take the 6 AM shuttle from Santa Teresa to a hotel in Alajuela city. They are very responsive and the pick-up is punctual & reliable. I use the shuttle for my surf trip every year.

umi_nami
April 5, 2026

Review us on Google Business

4.5
Based on 487 Reviews
google

Booked three transfers with the guys, super affordable! The service was great and the cars were always clean and comfortable! They were late 2 times, one of the days 20 minutes, the other day 10 minutes. But I would really recommend, super affordable, easy and comfortable😄

Charlie faber
June 8, 2026
google

David, our driver was the best! So helpful, safe & punctual.... he even pulled over so my daughter could get sick. Showed us beautiful sights, stopped for snacks/bathroom & made sure we were safely to our Airbnb!! Amazing company ... 🇨🇷🫶🏽🇨🇷

Miranda Augusta
June 2, 2026
google

Great service!

Jordan Hankins
May 31, 2026
google

It is my first time traveling solo out of the US and I was a bit nerveous. After getting to LIR I had another 2 hours to Samara on a shuttle. I am so very grateful for Olman and Tropical Shuttle for the wonderful experience. Olman treated me like a family member. I felt very safe with him. He had water for me when I got to the shuttle. We talked the whole way and he made several stops for me to get money and food. It truly was a wonderful experience. Grateful to have met him and to have booked with this company. Highly recommend both when visiting Costa Rica. Will be using them every time I come back.

Yaritza Ortiz
May 25, 2026
google

I’ve used Tropical Shuttle several times & can’t recommend it enough!! So so so amazing. My last ride I had the pleasure of Jose being my driver. We had wonderful conversations, it made the drive much better.

Madilyn Hall
May 18, 2026
google

Very happy with the punctual and professional service from the airport to Coco beach for our party of 7. The shuttle waited for us for a very long time at the airport due to a baggage delay. Just be aware that there likely won't be car seats even if you request them.

Otiena Ellwand
May 10, 2026
google

Easy to book, (shared or private shuttle), they were very fast in helping via whatsapp, very nice and friendly drivers. Booked them several times during my stay in Costa Rica.

Sara Renzi
May 7, 2026
google

Amazing service and loved how caring and supportive my driver Taylor was. Thank you!!

google

Good company.

google

Muy mala experiencia con Tropical Tours Shuttles. Servicio totalmente deficiente y peligroso. El conductor llegó con más de una hora de retraso y fue imposible contactar con la empresa por teléfono. El vehículo llegó ya lleno, con exceso de pasajeros y equipaje, obligándonos a viajar en condiciones inseguras. Durante el trayecto, el coche estaba claramente sobrecargado, con equipajes sin sujeción moviéndose peligrosamente. El vehículo incluso sufrió una avería en ruta, lo que provocó aún más retraso. El segundo conductor condujo a gran velocidad incluso bajo lluvia intensa, poniendo en riesgo a todos los pasajeros (casi aquaplaning en varias ocasiones). Llegamos al aeropuerto con más de dos horas de retraso, únicamente por la mala gestión de la empresa. Además, he solicitado un reembolso y, pese a haber enviado un correo de seguimiento, no he recibido ninguna respuesta por parte de la empresa. Este servicio demuestra una clara sobreventa y una negligencia grave en materia de seguridad. No lo recomiendo en absoluto. Factura: 19607 ID Number: 0011153

google

I used Tropical Tours to travel from the Liberia airport to Nosara and back. They were very helpful and allowed me to book less than 24 hours in advance. The service was friendly, on time, and competitively priced. I would highly recommend this shuttle service!

Kate Cooper
April 21, 2026
google

They do a solid job overall, but fair warning, email communication in English isn’t exactly their strong suit. Totally get that it’s Costa Rica, but let’s just say Google Translate became my best friend… and I may have lost a few strands of hair along the way. The drivers themselves are a mixed bag! Some are absolute gems, others seem to think they’re auditioning for Fast & Furious. That said, once I’m actually picked up, I can relax knowing I’ll get where I need to go. We’ve used them four times now, so clearly they’re doing something right… just maybe pack a little patience (and a translation app) with your booking.

Andrea Paquette
April 17, 2026
google
Tim MacKay
April 14, 2026
google

So prompt and responsive. Had a few last minute changes and everything went smoothly.

Ramsey Peoples
April 14, 2026
google

DO NOT BOOK!!! Unbelievable. They drove us 2.5 hours in the wrong direction to take a different bus. A two hour drive managed to take 6.5. For the same price as any other tour that just takes you exactly where you asked to go. I would have happily taken the local commuter bus and paid a tenth of the price.

J B
April 11, 2026
google

Tropical Tours was a great service. The customer service and booking process leading up to the shuttle was clear, timely, and supportive. I had a unique pickup time and travel distance (230am and 2.5 hour drive respectively) and TT was on time and got me to my destination promptly with no issues. My driver was friendly and accommodating and reached out to me ahead of time to chicken everything and allowed me to ask questions via WhatsApp. The cost was a little high, but considering my alternatives, they were still the best option. I would definitely use them again and would highly recommend them to others.

Rusty Martel
April 11, 2026
google

Eduardo was a delightful driver Even with a flat tire we arrived with plenty of time to make our flight Thank You

Angelo Ciocca
April 9, 2026
google

The organization felt quite chaotic - I had to wait around 20-25 minutes for the shuttle to tamarindo the in the morning, which was frustrating. After we switched vehicles, the second driver spent the entire ride whistling, which was very distracting and honestly quite annoying over such a long period.

Hülya Y
April 3, 2026
google

Flawless experience being transported from Liberia airport to Nosara

Cami Darling
April 2, 2026
google

My wife and I took a private shuttle from Santa Teresa to San Jose and the entire trip was seamless. The first shuttle driver met us at our hotel and took us to the ferry where he purchased tickets for us. Our second driver was waiting for us when we got off the ferry. Both drivers and vehicles were timely and very professional. I would not hesitate to use Tropical Tours again.

Tony Yannone
March 30, 2026
google

Our shuttle was easy to book online. The driver was lovely and the shuttle was very comfortable. Highly recommend:)

Kaylan Franklin
March 30, 2026
google

Very reliable with friendly drivers.

Mark M
March 27, 2026
google

Shuttle bus was 35 minutes late without any communication and excuse. The driver looked very tired and hit a speed bump at 60kmh, damaged the direction and 30 secs later went off the road because of it and almost made an accident.

David Tissu
March 26, 2026
google
Andrea Dowdall
March 26, 2026
google

Very good !

Fabien Denni
March 25, 2026
google

So friendly. On time. Smooth process. No issues.

Noel Johnson
March 24, 2026
google

I chose to ride with tropical tours twice when I stayed in Costa Rica. Both drivers were very friendly and efficient in getting me to my destination. Would highly recommend them.

aidan byers
March 24, 2026
google

Je suis très satisfaite de mon trajet de Montezuma à Samara avec Tropical Tours Shuttle. J'ai changé 3 fois de véhicule très facilement. Tout le timing était parfait et les explications bien claires. Merci beaucoup à toute l'équipe.

Valérie TRACQUI
March 24, 2026
google

We had a very excellent driver Marvin

Kathleen Sherin
March 24, 2026
google

It was good! I was a little skeptical because I hadn't taken a shuttle in Costa Rica before, but they handled a pickup location change super easily and got us to the airport in a really good amount of time. For reference I got picked up from Santa Teresa on the earlier shuttle (my time was 6:45) and we got to the airport around 12:30 which was faster than I expected

John LaRoy
March 24, 2026
google

Trois navettes privées utilisées dans un court voyage de 12 jours. Toujours à l’heure, bons véhicules et facile pour la communication. Meilleure décision pour un voyage sans stress et moins cher quand on connaît les frais d’assurance auto au Costa Rica.

google

Punctual, clean, modern and friendly

Duane C
March 23, 2026
google

Really, really, poor experience. Shuttle was 45 minutes late, I was stressed hard about missing my flight. One of the drivers was falling asleep at the wheel & drove into a culvert on the right side. We were all certain a crash/flipover was eminent. HIGHLY, HIGHLY A V O I D this shuttle company. There are many others that are FAR more professional. A V O I D. H A R D P A S S..!!!!

JD Babs
March 23, 2026
google

excelente servicio!!!! super disponibles, tuve que cancelar un viaje y no tuve problemas, una compania excelente para Costa Rica!

google

Tropical Tours shuttle was so easy to book and deal with! They gave prompt helpful responses and were very affordable! I would highly recommend them for your travel needs within Costa Rica. Muchos Gracias Tropical Tours!

Tracy Rahn
March 21, 2026
google

Excelente servicio, responsables, y seguro. Personal muy amable. Muy buena experiencia. Muchas gracias. Pura Vida!

google

I have used tropical tours for the past few years. They continue to provide excellent service and create an outstanding customer experience.

J Martin
March 19, 2026
google

Seamless service, excellent communication. I traveled from Manzanillo (Puntarenas) to Tamarindo (Guanacaste). Since I live outside of the shared shuttle pick up area, they arranged a taxi for me (for an extra charge) to get me to the shuttle van. I had the number for the driver the night before, the driver arrived early and got me to the shuttle pick up point before the van arrived. It was so easy and smooth! I highly recommend. Communication via WhatsApp was also very easy & efficient, in both English & Spanish.

Isa Wooster
March 19, 2026
google

Clean Van, safe driver, on time

Jim Whiteway
March 19, 2026
google

Sehr gut organisiert und zuverlässig.

google

We used their private shuttle to get to and from Tamarindo from Liberia. Very easy to locate them when we arrived at the airport in Liberia, just outside. The drivers were friendly and we felt safe. they offered stops to pick up groceries or stop at fruit stands! Would recommend!

Kelly Arsenault
March 19, 2026
google

We had a shared ride from San Jose to Santa Theresa. The pick up was prompt. The driver was very friendly. Our van was comfortable and clean. Our trip was 3 stages, van, ferry, van. Finding our second van was easy, the driver had our picture and names. Great, friendly service. Excellent drivers.

Sharon West
March 19, 2026
google

My partner, my baby and I travel twice with Tropical Tours Shuttles across the Nicoya peninsula. It's was a great experience. Our driver Henry was always on time and very kind throughout the trips. We felt very safe and had lots of fun during river crossing. The communication with the company office via Whatsapp was equally pleasant, easy and fast. Highly recommended!

Giacomo Valzania
March 19, 2026
google

Great service. We used them twice during our time in Costa Rica. Once from San Jose to Cabuya and the second from Cabuya to Uvita. Both times were brilliant friendly service and Punctual. Everything went as planned and there was no waiting around in-between transfers from shuttle to shuttle. Thanks for making our time in Costa Rica so easy!

Cormac Whelan
March 19, 2026
google

Super service, sécuritaire et confortable! Nos chauffeurs ont été très courtois, ils nous ont fait découvrir d'excellents restos sur la route et proposés plusieurs endroits à visiter et activités à faire.

Catherine Potvin
March 18, 2026
google

Excellent reliable and reasonable rates

david mulligan
March 18, 2026
google

Reliable. We have used Tropical tour shuttles for three years. Each year, communication has been exceptional, and the transportation exactly what we needed. For four people, we find the rates to be quite competitive.

Lois Rowe
March 18, 2026
google

Clean shuttles and kept to a good schedule

Andrew Machete
March 18, 2026
google

Great service, picked us up a little late, but they had someone at the airport to meet us and mak esure we knew when the shuttle would arrive. Very freindly, will completely use them in the future.

Tom Lyons
March 18, 2026