Please read the follwing Terms and Conditions carefully before using tropicaltourshuttles.com operated by Sunset and Waves Tropical Tours R y V S.A.
All our shuttle services are conditioned on your acceptance of and compliance with these Terms. These Terms apply to all users and others who access or use the our shuttle services. By using Tropical Tours Shuttles services you agree to be attached by these Terms. If you disagree with any part of the terms then you may not access Tropical Tours Shuttles services.
Refunds & Cancellations
- Any cancellation must be made 48 hours before the tour or departure day, otherwise no refund applied.
- Maximum waiting time at pick up is 10 minutes for hotels and 15 minutes for airports (passed that time will be considered no show and no refund applied).
- No show up, no refund applied (in case of emergency medical report must be shown, to consider any last minute change but no refund applied).
- If you board a shuttle that does not belong to our company by mistake or by decision, no refund will be applied.
- Every 3 year old kid or more, pays as an adult (children between 6 months and 2 years of age must travel on the parent's laps) if applying for a child seat, it must be requested during booking and it will cost as an adult rate.
- In case of any complaint, it must be provided with not more that 2 days after the service, in order to study the case, if the case is severe enough the reimbursement will applied.
- Reliable third party companies are used by Tropical Tours Shuttles in order to suit the best service around Costa Rica, however in case of any complaint, Tropical Tours Shuttles is not responsible for any issue caused by these companies, this involves the probability of not providing reimbursements (we will try to contact the company who made the service, but that does not guarantee your refund due to their policies).
- Credit card refunds might take up to 15 business days due to bank approval.
- Paypal refunds can be provided right away.